Support Center

My bus/train was late

Last Updated: Oct 15, 2013 09:40AM PDT

We do our best to keep you moving and on schedule. It may be tempting to blame the operator, but keep in mind that buses and trains are most often delayed by the same things that delay other traffic:

  • accidents

  • weather/road conditions

  • special events

  • police activity

  • missing a signal

  • construction

We're always looking for ways to improve in areas where we do have some control, such as scheduling, maintenance, stop spacing, curb extensions, operator training and traffic signal priority. If you have suggestions for improving our on-time performance, please let us know.

TransitTracker can give you a better idea of when your bus or train is coming. It tracks vehicles in real time using GPS, then predicts the next arrivals. It's available by phone, by text message and on the web.

You can help by being ready to board with the correct fare when the vehicle arrives. On board, make way so others can get on or off. On the bus, exit through the rear door when possible. On MAX, don't hold the doors open.

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