Support Center

The bus drove right by without stopping to pick me up

Last Updated: Oct 15, 2013 09:18AM PDT

We know it's frustrating being passed up, especially when it's cold or wet outside. If the bus didn't stop for you, it's probably because the operator couldn't see you, or the bus was full.

  • To make yourself more visible, wear light-colored clothing or reflective strips, and carry a flashlight, cell phone or safety strobe. It helps if you stand up, move or wave as the bus approaches.

  • If the operator did see you, but didn't stop to pick you up, it could have been because the bus was full. This happens during rush hour when there are heavy passenger loads.

  • When you see a bus labeled "Drop-Off Only," that means it's not stopping to pick up passengers at all—likely because it's full.

  • It's also possible that the operator was new to the route or filling in, and accidentally missed your stop. If you believe this was the case, please let us know so we can try to prevent it from happening again.

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